Monday, January 23, 2023

How to Recall an Email in Outlook

Unsend email messages with ease in Microsoft Outlook

Did you hit the Send button too soon? If you're using Outlook to send email within your organization, you may be able to recall and replace the message. The "Recall This Message" option is available in the Microsoft Outlook desktop client for Windows and Mac for 120 minutes after sending. As long as the recipient hasn't opened the message, recalling will remove the email from their inbox. This wikiHow guide will show you how to recall an email message in Outlook 365, Outlook 2019, and earlier versions. We'll also show you how you can delay sent messages in the future to avoid embarrassing mistakes.

[Edit]Things You Should Know

  • To recall a message, open your Sent Items, select the message, and go to Actions > Recall This Message.
  • The "Recall This Message" option is only available if you're using the desktop version (not web), an Exchange account, and/or your organization has enabled the feature.
  • If the recipient hasn't opened the message, you can delete the message from their mailbox or replace it with an updated version.
  • If the recipient has already opened or automatically filtered the message, doesn't use the same Exchange, doesn't use Outlook, or isn't part of your organization, you won't be able to recall it.

[Edit]Steps

[Edit]Recall in Current Outlook Versions

  1. Click in the left panel of Outlook. Selecting this folder displays all of your recent sent messages.
    Recall an Email in Outlook Step 1 Version 6.jpg
    • It's not possible to recall Outlook messages on the web.
    • This method will work on Outlook 365, Outlook 2019, 2016, 2013, and 2010. If you're using Outlook 2007, see this method instead.
    • If the recipient has already opened the message, has an email filter that instantly moved your message to another folder, or it's been longer than 120 minutes since you sent the message, you won't be able to recall it.
  2. Click the message you want to recall. The message will expand in the reading panel.
    Recall an Email in Outlook Step 2 Version 5.jpg
  3. Click the tab. You'll see this at the top of Outlook.
    Recall an Email in Outlook Step 3 Version 5.jpg
  4. Click the or menu. If you're using the Classic ribbon, you'll see an Actions button in the toolbar. On the Simplified ribbon, you'll see three horizontal dots instead.
    Recall an Email in Outlook Step 4 Version 5.jpg
  5. Click . As long as your organization uses Exchange and the message is not protected by Azure Information Protection, you'll have the option to recall the message.[1]
    Recall an Email in Outlook Step 5 Version 5.jpg
  6. Choose what to do with the message. When you recall a message, you can choose to Delete unread copies of this message or Delete unread copies and replace with a new message.
    Recall an Email in Outlook Step 6 Version 4.jpg
    • If you don't want to compose a replacement message, choose the first option.
    • To write a new message that replaces the previous message, choose the latter option.
  7. Choose whether to receive a confirmation. If you want to know whether the message was successfully recalled from all recipients' mailboxes, check the box next to "Tell me if a recall succeeds or fails for each recipient."
    Recall an Email in Outlook Step 7 Version 5.jpg
  8. Click . If you're not sending a replacement message, this last action will recall the message from all mailboxes.
    Recall an Email in Outlook Step 8 Version 5.jpg
    • If you do want to compose a message, compose your replacement message now and click Send.

[Edit]Check the Status of a Recall

  1. Click the folder in Outlook. Whether you're using a current version of Outlook or an older version, you can check to see if a recall was successful in your outbox.
    Recall an Email in Outlook Step 9 Version 4.jpg
  2. Select the recalled message. It should be near the top of your Sent Items.
    Recall an Email in Outlook Step 10 Version 4.jpg
    • If you choose the option to notify you if a message was successfully recalled, you'll see "Recall Success" in the subject line.
    • If the message was not recalled successfully, you'll see "Recall Failure" in the subject line.
  3. Click the button. It'll be at the top of the message. You can use this option whether you asked to be notified about recalled messages or not. If the message was successfully recalled, you'll see "Succeeded" in the recall column for each recipient. If the message couldn't be recalled, you'll see "Failed" instead.
    Recall an Email in Outlook Step 11 Version 4.jpg

[Edit]Create a Delay for Future Emails

  1. Click the tab at the top of Outlook. If you find yourself frequently recalling sent messages, you can create a rule that delays sending messages in case you change your mind.
    Recall an Email in Outlook Step 12 Version 4.jpg
  2. Click . You'll see this option in the middle panel.
    Recall an Email in Outlook Step 13 Version 4.jpg
  3. Click . A list of email rules will appear.
    Recall an Email in Outlook Step 14 Version 3.jpg
  4. Select "Apply rule on messages I send" and click . Another set of options will appear.
    Recall an Email in Outlook Step 15 Version 3.jpg
  5. Click . Now you'll see several sending rules.
    Recall an Email in Outlook Step 16 Version 3.jpg
  6. Check the box next to "defer delivery by a number of minutes." This option is at the bottom of the list.
    Recall an Email in Outlook Step 17 Version 3.jpg
  7. Choose the number of minutes to delay the message. To do this, click the blue text link in "defer delivery by a number of minutes," enter the number of minutes to delay before sending, and then click OK.
    Recall an Email in Outlook Step 18 Version 3.jpg
    • You can delay messages up to 120 minutes (two hours).
  8. Click and then . Now that you've created this rule, you'll have extra time to return to your Sent Items folder and edit your message before it's ever sent to the recipient(s).
    Recall an Email in Outlook Step 19 Version 3.jpg

[Edit]Recall in Outlook 2007

  1. Click in the left panel. This displays all of your recent sent email messages.
    Recall an Email in Outlook Step 20 Version 3.jpg
    • You can only recall a message you've sent in the Outlook desktop application for Windows and macOS. It's not possible recall Outlook messages on the web.
    • If the recipient has already opened the message, has an email filter that instantly moved your message to another folder, or it's been longer than 120 minutes since you sent the message, you won't be able to recall the it.
  2. Click the message you want to recall. The message will expand in the reading panel.
    Recall an Email in Outlook Step 21 Version 2.jpg
  3. Click the tab. You'll see this at the top of Outlook.
    Recall an Email in Outlook Step 22.jpg
  4. Click . This icon is in the Actions group in the toolbar at the top of Outlook.
    Recall an Email in Outlook Step 23.jpg
  5. Click . A pop-up window with a few options will appear.
    Recall an Email in Outlook Step 24.jpg
    • This option will not be available if your organization does not use Exchange and/or the email is protected by Azure Information Protection.
  6. Choose what to do with the message. When you recall a message, you can choose to Delete unread copies of this message or Delete unread copies and replace with a new message.
    Recall an Email in Outlook Step 25.jpg
    • If you don't want to compose a replacement message, choose the first option. Once you select this option, the message will be recalled.
    • To write a new message that replaces the previous message, choose the latter option. If you choose this option, type your replacement response and click Send.

[Edit]Video

[Edit]Tips

  • If the recipient is using the tracking feature and enabled "Automatically process requests and responses to meeting requests and polls," the recipient will receive both the original and recalled message.
  • If the recipient has already opened the message before you recall it, they'll receive a message that lets them know you've tried to recall it.
  • You can also use Outlook rules to set up an Out of Office email message.

[Edit]References

[Edit]Quick Summary



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